Eco Tech Carpet Care, LLC, doing business as Eco Tech Services (“we,” “us”), provides
commercial floor cleaning services in the Atlanta metro area. This policy explains what
information we collect from customers, how we use it, and who we share it with.
Information we collect
Contact details you give us: name, phone number, email address, and the address where
work is to be performed.
Job details: the services you request, notes about the site, photographs of work areas,
and scheduling information.
Communications: the content of calls, text messages, emails, and web form submissions
between you and our office.
Call recordings and written transcripts of calls to our business numbers. A recorded
announcement plays at the start of those calls.
Payment information, which is processed by our payment provider. We do not store full
card numbers.
How we use it
To quote, schedule, and perform the work you request.
To reach you about your job — confirmations, arrival times, questions, and follow-up.
To invoice you and process payment.
To improve our service quality and train our staff, using recordings of calls.
To ask, after a completed job, whether you would leave us a review.
Text messaging. No mobile information will be sold, rented, or shared with
third parties or affiliates for marketing or promotional purposes. Text messaging
originator opt-in data and consent are not shared with any third parties. We text only
customers and prospective customers who gave us their number, and only about their own
service. See our SMS Terms for program details and how to
stop messages.
Who we share information with
We share information only with the companies that help us run the business — our
scheduling and invoicing software, our payment processor, and our telephone and messaging
provider — and only what they need to perform that function for us. They may not use your
information for their own marketing. We do not sell your information. We may disclose
information if the law requires it, or to protect our rights, staff, or customers.
How long we keep it
We keep customer and job records for as long as needed to service the account and to meet
tax and accounting obligations.
Call recordings are deleted 90 days after the call. Written transcripts of
those calls, and the record of the call itself, are kept with your customer history. If a call
is the subject of a dispute or complaint we may keep its recording longer, until the matter is
resolved.
Your choices
Text messages: reply STOP to any message to stop receiving them, or
tell any member of our staff.
Call recording: if you prefer not to be recorded, tell the person you
are speaking with and we will make a note on your account.
Access or deletion: call us at (678) 427-4345 to ask what we hold about
you, correct it, or ask us to delete it, subject to records we must keep by law.
Children
Our services are sold to businesses and property owners. We do not knowingly collect
information from children.
Changes
If we change this policy we will update the effective date above.
Contact us
Eco Tech Services
4494 Acworth Industrial Dr NW, Suite 105
Acworth, GA 30101
Phone: (678) 427-4345
Email: info@ecotechatl.com